 |
SerialMagic Support Technical support phone and email contact can be found here ""SerialMagic is a core part of our business ... With out you guys [Serialio.com] our International Airports would not function." customer testimonials. |
See powerful ways to use SerialMagic.
Troubleshooting SerialMagic:
SerialMagic does not work with my Bluetooth adapter, or built-in Bluetooth, what can I do?
How do I setup SerialMagic to work with Readerware on Windows?
What is the Bluetooth Passkey for the Scanfob® 2002 scanner?
How do I setup my tethered scanner for Roaming (Batch) mode?
Do I need to use ISBN Conversion?
How do I setup my scanner for ISBN Conversion?
What is the 5 digit barcode next to the book barcode, and what do I do about it?
I scanned one barcode, why does it keep displaying it over and over again?
SerialMagic Bluetooth does not reconnect following suspend/resume cycle on Vista?
How do I turn off LaserChamp II (aka ROV) sequence numbers over Bluetooth connection?
Answers:
SerialMagic does not work with my Bluetooth adapter, or built-in Bluetooth, what can I do?
SerialMagic for Windows only supports Windows Bluetooth adapters, or BlueSnap USB adapters.
Some Bluetooth adapters use 3rd Party drivers. If your Bluetooth adapter uses Widcomm/Broadcomm, or Toshiba drivers, they will need to be removed.
Please see the following document for further explanation, and procedure to Hack Windows Bluetooth to support any Bluetooth adapter.
How do I use setup SerialMagic with Readerware on Windows?
See the Setup Guide for SerialMagic and Readerware on Windows.
What is the Bluetooth Passkey for the Scanfob® 2002 scanner?
The default passkey for the Scanfob® 2002 scanner is 0000.
(Please note that the scanner passkey is different from the software license key)
How do I setup my tethered scanner for Roaming (Batch) mode?
First, if you have a LaserChamp II barcode scanner, download and print the following:
LaserChamp II Barcode Scanner Control Codes
If you have an original LaserChamp, download and print the following:
LaserChamp Barcode Scanner Control Codes
For Mac Users:
If you are running SerialMagic on Mac, select “LaserChamp Roaming Use” from Device Type.
Next, click on the “Change” button to edit the port settings.
Change the “Bit Rate” from 4800 to 9600, and select “Save Settings.”
Next, scan the scanner control code "Bit Rate: 9600" or "9600 BITS PER SECOND."
Next, Start SerialMagic, and then click “Test Scanner.” The scanner and software should be set.
For Windows Users:
If you are running SerialMagic Plus, scan the scanner control barcode “ACK-NAK ENABLE.”
Select the “LaserChamp handshake simple” checkbox on SerialMagic Plus.
Click Start, the scanner and software should be set.
If you are running SerialMagic Professional, select “LaserChamp or Flic Batch” from Device Type.
Then, scan these control codes: “ACK-NAK ENABLE” and “SEQUENCE NUMBERS ON.”
Click Start, the scanner and software should be set.
Do I need to use ISBN Conversion?
ISBN Conversion is a feature of SerialMagic Pro aimed at customers who scan book barcodes.
In default mode, the LaserChamp scanner and SerialMagic will read the book barcode as a 13 digit number.
If your application requires the 10 digit ISBN number, then you should activate ISBN Conversion (see below).
How do I setup my scanner for ISBN Conversion?
In order to setup your scanner and software for ISBN Conversion, see this page:
How Do I Scan ISBN's ?
What is the 5 digit barcode next to the book barcode, and what do I do about it?
On some books, there are two barcodes side-by-side. One barcode is 5 digits long, referred to as the product code, or "supplemental code."
Some applications, such as Readerware, can handle the extra code, other applications cannot.
Configure the LaserChamp to either "Combine Barcodes" or "Disable Supplemental Codes"
by scanning the appropriate control barcode found on the following sheets:
If you have a LaserChamp II barcode scanner:
LaserChamp II Barcode Scanner Control Codes
If you have an original LaserChamp barcode scanner:
LaserChamp Barcode Scanner Control Codes
I scanned one barcode, why does it keep displaying it over and over again?
Check to make sure that the correct “Device Type” is selected in SerialMagic.
If the problem persists, contact your supplier or Serialio.com Technical Support.
SerialMagic Bluetooth does not reconnect following suspend/resume cycle on Vista!
If you are experiencing problems with reconnecting to Bluetooth devices on after a suspend/resume cycle on Vista, please Read this.
How do I turn off LaserChamp II (aka ROV) sequence numbers over Bluetooth connection?
Download LaserChamp II scanner control codes.
Scan the following three (3) LaserChamp II (aka ROV) control barcodes
ACK-NAK Disable
Sequence Numbers Disable
Serialization over Bluetooth Disable