Serialio.com FAQ - Frequently Asked Questions & Answers
Technical support phone and email contact can be found here
Questions about the SerialIO BlueSnap devices and RS232 adapters:
Where can I download drivers for my USB-to-serial adapter?
Where can I download drivers for the BlueSnap USB?
I purchased a BlueSnap Bluetooth RS-232 Adapter, how do I configure it?
Does the RS-232 cable for my mobile device require drivers?
When I plug in my USB-to-serial adapter, Vista Crashes!
Answers:
Where can I download drivers for my USB-to-serial adapter?
You can download drivers for the USB-to-serial adapter click here
Where can I download drivers for the BlueSnap USB?
You can download drivers for the BlueSnap USB click here
I purchased a BlueSnap Bluetooth RS-232 Adapter, how do I configure it?
All of our BlueSnap Bluetooth hardware is shipped with these basic settings:
115200 / 8 / None / 1 / None, No Flow Control, and is set to Slave Mode.
If you wish to modify these or any other settings, please see the BlueSnap Configuration Document.
Does the RS-232 cable for my mobile device require drivers?
No. The various RS-232 cables that we provide for mobile devices do not require drivers.
However, you will need software of some kind (SerialMagic, or custom, third-party, other) to communicate to your device via the cable.
When I plug in my USB-to-serial adapter, Vista Crashes!
If you plug in the USB-to-serial adapter on a Windows Vista machine, and the computer crashes (Blue Screen), then do the following:
1) Uninstall all drivers that were installed for the USB-to-serial cable
2) Reboot the Vista machine
3) Plug in the cable, and let Windows search for the driver from Microsoft Software Update
4) Vista should install the drivers automatically
When properly installed, the cable will show up as "Prolific USB Serial Port" under Control Panel > System > Hardware > Device Manager > Ports.