Technical support phone and email contact can be found here
"...Serialio.com's technical support is also impressive, they helped walk me through setting it up over the phone even while only using a trial version. Needless to say I purchased SerialMagic Professional and would highly recommend Serialio.com to anyone..." customer testimonials.
SerialMagic Professional documentation. (Matched version available from on local machine when SerialMagic is installed using
Windows Start Menu > All Programs > Serialio.com > SerialMagic Pro > Using SerialMagic Pro)
Movie: BlueSnap USB driver installation.
SerialMagic Pro over a Terminal Server connection.
Install SerialMagic for All users on a shared machine.
Removing 3rd Party Bluetooth software (Widcomm/Broadcomm/Toshiba) so that SerialMagic can function.
SerialMagic can't reconnect after Vista awakes from Standby!
Using USB barcode scanner with Windows XP running via Parallels on Apple OS X.
Movie: Setup a SerialMagic Action Profile (SMAP) with SerialMagic Professional.
More Movies: Examples of other SerialMagic Action Profiles (SMAPs).
Movie: Setup SerialMagic Pro to use with Readerware
Movie: Setup SerialMagic Plus to use with Readerware
Use SerialMagic Pro to Configure BlueSnap hardware wirelessly.
Vista: SerialMagic uploading to iScanList.com when WMDC not active.