FAQs For Cloud-In-Hand

SDM is short for Serial Device Manager (sometimes referred to as "device manager"). The Serial Device Manager is a component of Serialio's applications for Android and iOS that allows you to connect to and manage multiple Bluetooth devices. Most of the time, when you see "SDM" in our documentation, we are referring to the Android SDM. The user interface for the SDM on Android is different from the user interface on iOS, but both implementations of the SDM offer similar core features. Interested in our SDM? Click here for our libraries.
Standard Support The Standard Support option provides incident-based coverage during normal business hours, with direct access to the Serialio.com technical support team via email. Cloud-In-Hand® Standard Support addresses many support situations and is best suited for companies with basic service level requirements. This package includes access to: The Serialio.com E-mail Support Center can receive support case e-mails on any day, at any time. E-mails will be addressed during normal business hours according to SLA Tier. Serialio.com’s normal business hours are Monday through Friday,…