FAQs For Cloud-In-Hand

SDM is short for Serial Device Manager (sometimes referred to as "device manager"). The Serial Device Manager is a component of Serialio's applications for Android and iOS that allows you to connect to and manage multiple Bluetooth devices. Most of the time, when you see "SDM" in our documentation, we are referring to the Android SDM. The user interface for the SDM on Android is different from the user interface on iOS, but both implementations of the SDM offer similar core features. Interested in our SDM? Click here for our libraries.
Requesting Support Serialio Customer Support Engineers (CSEs) are available between 9:00am – 5:00pm Central Time Monday-Friday. Customers can submit a support request for products under warranty via these two methods: Fill out the "Submit a request” form. Send an email to support@serialio.com. Either method will generate a numbered ticket in our Support database. Requests submitted in this manner will ensure the appropriate Serialio Customer Support Engineer responds in a timely manner. Customers can typically expect an initial response within 2 business days after creating a support…