FAQs For Company Info and Policies

YOUR USE OF SERIALIO.COM, RESTOCK.COM & Cloud-in-Hand.COM INTERNET SITES Please read these terms and conditions carefully before using any of our sites. By using these sites, you agree to the terms and conditions of Service & Use contained herein and that you have the legal authority to accept these terms and conditions. If you do not agree with the terms and conditions, you should not use our site or register for our services. Furthermore, we reserve the right to change these terms and conditions of use at any time, without prior notice. If you are using the site after we post a…
Tracking Packages Tracking numbers are emailed to the address you entered when the order was placed or the main email address on your Serialio.com Store Account, as soon as the package leaves our warehouse. Please contact us, if you have not received your tracking information within 48 hours of your order. Tracking numbers are not available for any first class or international priority mail packages. If these methods are selected during the order process or are requested by completing a Mail Authorization Form, it is understood that there will be no insurance purchased nor tracking provided…
Serialio Ltd. owner of the websites Serialio.com, Cloud-in-Hand.com & restock.com ("Serialio") respects your privacy and strives to protect your personal information. We have prepared this Privacy Statement to inform you about how we gather information on websites, how we manage and safeguard this information, to whom we distribute this information, and under what circumstance such information is distributed. Please note that this Privacy Statement may be updated periodically by Serialio without notice. If you provide your email or other contact information as part of an order, ticket,…
If you require remote assistance from a Serialio technician, follow these instructions. Important—Downloading and installing Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first. If you have not already done so, visit our help desk by clicking on the link below. Note that the Splashtop SOS for iOS is limited to viewing only and Android devices require a few extra steps to allow remote control. Submit a ticket to out helpdesk 1. Download the Splashtop SOS application for your device,…
Product Category Product(s) Standard Warranty Barcode Scanners Scanfob 2006, 3002i, 4000, and KeyBatch BR2 Up to 2 years Other barcode scanners 1 year RFID Scanners Scanfob Ultra-BB2, Scanfob NFC-BB2, Scanfob qID Mini, idChamp RS3/RS4/DX1/NF2 1 year Other RFID readers Adapters BlueSnap adapters, WiSnap adapters 1 year Battery Replacements All, unless otherwise specified  90-days