Why aren't my scans appearing in the application?

There are a couple of reasons why you aren't seeing the scans appear in your application. 

Some of the more common reasons include:

  1. The scanner is disconnected.
  2. The scanner is out-of-range.
  3. SerialMagic Keys is not enabled.
  4. SerialMagic Keys is not the default keyboard.

Other less common reasons include:

  1. The barcode or RFID tag you scanned is not supported (or is supported, but not enabled) by the scanner you are using.
  2. There is something wrong with the scanner.
  3. There is a problem with SerialMagic Gears.
  4. There is a problem with your phone or tablet.
  5. You found a bug. 

The scanner is disconnected

Verify that the scanner is connected to the Serialio.com application by looking in the top-right corner of the title bar for the word "Connected." If it is not connected and you aren't sure how to connect it, see our guide on pairing with SerialMagic Gears

The scanner is out-of-range

Make sure that your scanner is not too far away from the phone or tablet that it is paired with.

SerialMagic Keys is not enabled

To post scan data into any application, you must have enabled SerialMagic Keys. See our guide on setting up SerialMagic Keys on Android.

SerialMagic Keys is not the default keyboard

Part of the setup process for SerialMagic Keys is setting SerialMagic Keys as the default keyboard. This process can vary from device to device, so we made instructions for each of the most popular Android devices.

The barcode or RFID tag is not supported/enabled

Check the specifications of your scanner to make sure you aren't trying to read a barcode or RFID tag that it doesn't support. 

If you're using a barcode scanner, make sure that the barcode type is enabled. You can enable barcode types (also called symbologies) with control codes.

There is a problem with SerialMagic Gears

If SerialMagic Gears or your scanner is behaving unexpectedly, see our guide on troubleshooting SerialMagic Gears.

There is a problem with your device

We have found that some older lower-end devices are unable to maintain the data stream from the scanner. Several scans may be sent initially after connecting but soon the device will be unable to receive the scans, although it is still connected. The issue is not Serialio.com software or the Scanfob® scanner, but some part of the device Bluetooth stack that interrupts communication.

Devices with known issues:

  • LG Optimus One/Optimus S/Optimus T/Optimus V/Verizon Vortex
  • LG Ally

If all else fails

Sometimes, despite our best efforts, bugs do happen. If you think you might have found a bug, please report it to us