Support

This document provides instructions on how to pair your scanner with Serialio's applications for Android in BLE mode. Please note that not all scanners sold by Serialio support BLE mode. To see which Bluetooth mode your scanner supports, click here. Make sure your scanner is in BLE mode. Make sure Bluetooth is enabled on your Android device. Make your scanner discoverable and connectable. Launch SerialMagic Gears, iScanBrowser, Cloud-In-Hand Mobile Attendance or Cloud-In-Hand Mobile Grid. Navigate to the SDM. Tap on the plus button to add a new…
This document provides instructions on how to pair your scanner with Serialio's applications for iOS in BLE mode. Please note that not all scanners sold by Serialio support BLE mode. To see which Bluetooth mode your scanner supports, click here. Make sure your scanner is in BLE mode. Make sure Bluetooth is enabled on your iOS device. Make your scanner discoverable and connectable. Launch SerialMagic Keys, iScanBrowser, or Cloud-In-Hand Mobile Grid. Navigate to the SDM. Tap on your scanner's name when you see it listed as a discovered device beneath Bluetooth LE devices.
This article demonstrates some of the capabilities of the SerialMagic Gears application (as well as the SerialMagic API for Android). For this demonstration, we will be using a Scanfob 2006 Bluetooth barcode scanner in Bluetooth SPP mode and a Samsung Note8 running Android 8.1.  Table of contents Preparation Quick Setup Connection Quick Setup Settings Device Specific Settings Common Device Settings Common App Settings Quick Setup Finish Wizard SerialMagic Keys Preparation Install SerialMagic Gears (click here to download).  Configure the Scanfob…
This page outlines the SerialMagic engine API interface on Android. The SerialMagic engine API provides a way to use and interact with barcode and RFID scanners. On Android, the SerialMagic API is provided using SerialMagic Gears and Android Intents.  Download the SerialMagic Gears / API Android project and source files. View SerialMagic Gears on Android setup and use-case example.  
The idChamp RS3 Bluetooth RFID reader comes in a diverse assortment of variations to support each of our customer's unique needs. A standard configuration option among these variations is Kiosk BLE. Kiosk BLE models have no built-in batteries and auto power-on once you apply power via the micro-USB cable—which is ideal for many attendances and check-in solutions. However, the micro-USB power cable must be a CHARGE-ONLY cable (that is, a cable without the ability to send or receive data). Without a charge-only cable, the RS3 Kiosk BLE model cannot send or receive data via BLE. This…
Sent here to download our remote support client? Click on the "Download Splashtop SOS" button to download Splashtop SOS for your current operating systems. Download Splashtop SOS Important — Downloading Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first. If you have not already done so, submit a ticket to our help desk. Also, note that the Splashtop SOS for iOS is limited to viewing only and Android devices require a few extra steps to allow remote control. *Supported operating systems…
This support article demonstrates how to enable SerialMagic Keys and how to set SerialMagic Keys as the default keyboard.* *Since the process for setting the default keyboard varies widely between different Android devices, we've created several guides for the most popular Android devices: click here to view the index of these pages. 1. Tap on the three horizontal lines (hamburger menu) located at the upper left-hand corner of the main screen of SerialMagic Gears to display the sidebar menu. Alternatively, you can swipe from the left edge of the screen to the center of the screen to…
Click on the links below to view instructions on setting SerialMagic Keys as the default keyboard for that device.  Note: Before following these instructions, you must first enable SerialMagic Keys through the SerialMagic Gears application! Samsung Galaxy S8 (Android 8.1) Samsung Galaxy S7 (Android 7.0) Kindle Fire HD 8 (Amazon's proprietary version of Android)   Image already added      
The KeyBatch BR2 can be used as a flash drive, allowing you to access your scans by plugging in the scanner to your computer and opening the drive that appears. You can configure the formatting of the scans using the configuration guide (in links below). This includes how time and date formats display, what fields are included in the output file, and what separator to use (comma, pipe, etc.). KeyBatch BR2 Flash Drive Configuration Guide KeyBatch BR2 Flash Drive Control Codes
This document provides information regarding the appearance settings for iScanBrowser (iOS). To access iScanBrowser's appearance settings, navigate to iScanBrowser's settings page by tapping on the gear icon located on the floating taskbar. Then locate the section labeled "Appearance Settings." Enable Fullscreen Mode To enable fullscreen mode, toggle the slider to the far right of "Fullscreen." Enable Orientation Lock To enable orientation lock, tap on the option labeled "Orientation lock." Then select the mode in which you want to lock the orientation: System orientation (…