Support

To configure the Scanfob® Ultra-BB2 you will need the following items: The Scanfob® Ultra-BB2 scanner The provided USB cable A Windows PC A copy of SerialMagic Professional installed Add the Scanfob® Ultra-BB2 Once you have all the necessary components, plug the Scanfob® Ultra-BB2 into your Windows PC using the USB cable then open SerialMagic Professional. If you have never used SerialMagic Professional before, you will be prompted with the device wizard. If you do not see this screen, but rather the main SerialMagic Professional window, click the Add button to…
This page demonstrates how a COM-to-TCP connection can be made from a PC to the WiSnap RS232 adapter. The first step is to install the Null-modem emulator (com0com) application, which installs and works as a driver for a pair (or many pairs) of virtual COM ports. You can download the com0com installer HERE. You can create as many pairs of virtual COM port as you like, and use any pair to connect one application to another. The COM port pairs will be given names starting at CNCA0 and CNCB0. These names can be changed, but the default convention begins with “CNC,” followed by the A-B pairing…
This app note walks you through the process of pairing an LLRP based scanner to the Serial Device Manager (SDM) on Android. The SDM is a core component of Serialio's Android applications, including SerialMagic Gears, iScanBrowser, Cloud-In-Hand Mobile Grid, and Cloud-In-Hand Mobile Attendance. For the purposes of this note, we've used Cloud-In-Hand Mobile Grid, but this feature is available on all Serialio Android applications that have the SDM. 1. Launch Cloud-In-Hand Mobile Grid. 2. Navigate to the SDM by tapping on the SDM icon. 3. Once on the SDM view, tap on the vertical more…
This document outlines setup of an Android device with built-in NFC reader for use with SerialMagic Gears to allow NFC tag serial number to be posted to all Android applications that can accept typed data. NFC Gears is designed for use with other applications such as SerialMagic Gears, Grid-In-Hand® Mobile Grid, Order-In-Hand® Mobile Order, and more. In this example, we'll show how to use SerialMagic Gears with NFC Gears and the Samsung Nexus S to post NFC CSN (Card Serial Number) into an application running in the browser on the Android device. Setup NFC Gears 1. Launch…
To use the IceKey HF with SerialMagic for keyboard emulation follow the steps below.   Download and install SerialMagic Professional from our downloads page. Be sure to select the link for the correct Windows version.   1. Add the IceKey HF    Plug your IceKey HF reader into the PC.   When you open SerialMagic you will be prompted with the device wizard. Select Cabled connection and choose IceKey HF as the scanner type. Click Next.   Select the COM port assigned to your IceKey HF reader. Click Next.  …
You can adjust the sleep timer for the idChamp RS3 Reader to allow for a longer timeout period or disable it completely. To do so, you will need a USB-RS232 adapter and a terminal program such as TeraTerm or PuTTY. Follow the steps below to configure this timeout period (all typed commands will be without the quotes and followed by the enter key): For DIP switch banks S3 and S2: For DIP switch banks S4 and S5: 1. Set the DIP switches for Windows Bluetooth configuration mode (S2/S3 left, S4/S5 right)    2. Plug the RS2 into your USB-RS232 adapter and connect to your terminal tool   3…
The default baud rate for the BlueSnap Smart Dongle is 115200. Some applications may require a different baud rate. This article will walk you through the steps to change the baud rate (to 9600 in this example). You will need a terminal application like TeraTerm, PuTTy, or Serialio's JavaTerm. We will use PuTTy in this example. You will also need a USB-RS232 cable to connect the BlueSnap Smart Dongle to the PC. Open PuTTy, select the Serial radio button and set your communication options to the correct COM port and baud rate. For this example, our USB-RS232 cable is assigned to COM 235 and…
By default, the idChamp RS3 Reader's Bluetooth Smart module will turn off after 5 minutes of inactivity. This article will walk you through the steps to change the setting to disable that Bluetooth Awake timer.   Update System Awake Timer Open the idChamp RS3 Reader and make sure that the switches match the pictures below:   idChamp RS3 Reader Diagram   For banks S2 and S3 (See diagram above).     For banks S4 and S5 (Note: You will need to remove the idChamp RS3 Reader from the case to access these banks - See diagram above).         You will need a terminal application like…
These instructions are for our customers who required a Serialio technician to be able to access their Android phone or tablet remotely for support, configuration/setup, or troubleshooting. As of December 2017, Serialio will be using a new remote assistance tool (Splashtop SOS) for remote access. However, Android requires a few extra setup steps. This article demonstrates how to properly setup your Android phone or tablet to receive remote support from a Serialio technician. Note that not all Android devices or manufacturers support remote control. However, the Samsung Galaxy S8, the Samsung…
People frequently ask if SerialPort provides support for javax.comm.SerialPort. Yes, absolutely. This information will help you determine if you wish to use the superior SerialPort API directly, or the javax.comm.SerialPort API. SerialPort provides maximum flexibility (evident by the fact that javax.comm.SerialPort is implemented entirely using SerialPort). The SerialPort API was shipping commercially for about 18 months before Sun introduced javax.comm.SerialPort. As diagrammed below, the Serialio.com implementation of javax.comm.SerialPort was built completely using the SerialPort API and…