Cloud-In-Hand Support

This article demonstrates how to use the idChamp RS4 and iScanBrowser for iOS to write NDEF data to NFC tags. In the first section of this guide, we'll learn how to write an NDEF record to a tag. In the second section, we'll test the tag by reading the NDEF data. You will need: an idChamp RS4 RFID reader an NFC tag to write to an iPhone or iPad Before you get started, you'll want to download iScanBrowser from the AppStore, power on your idChamp RS4, and launch iScanBrowser once it has finished downloading. Write NDEF Data 1. Navigate to the Device Manager. 2. Tap on the…
Section 1 – Account Creation and Configuration Create Cloud-In-Hand accounts for your account administrator and any user that will be using Mobile Grid. Contact Serialio to ensure that the correct configuration has been set. Log in to cloud-in-hand.com with the administrator account you created. Click on the "databases" section to the left. From here you will be able to upload your database files. In this example, we will upload one master file and one example order file. Click “Browse” to locate the file on your computer. When the file is selected click “Open”. You can then click “…
This app note walks you through the process of pairing an LLRP based scanner to the Serial Device Manager (SDM) on Android. The SDM is a core component of Serialio's Android applications, including SerialMagic Gears, iScanBrowser, Cloud-In-Hand Mobile Grid, and Cloud-In-Hand Mobile Attendance. For the purposes of this note, we've used Cloud-In-Hand Mobile Grid, but this feature is available on all Serialio Android applications that have the SDM. 1. Launch Cloud-In-Hand Mobile Grid. 2. Navigate to the SDM by tapping on the SDM icon. 3. Once on the SDM view, tap on the vertical more…
NOTE: You can sideload an app from any computer and not lose existing data (e.g. does not need to be performed on the computer your iOS device is synced with) 1. Open iTunes 2. Connect iOS device to computer and view inside iTunes by clicking on the name of the iOS device in the upper right-hand corner. 3. Click on the Apps tab. 4. In Windows Explorer, open the folder containing the .ipa file and double-click the file. 5. In iTunes, the app name will appear in the list. 6. Click the “Install” button. It should now say “Will Install” and the app icon should…
This knowledgebase article is for customers using the idChamp A9 UHF scanner with Cloud-In-Hand Mobile Grid. The latest releases of Mobile Grid for Android include a feature for the idChamp A9 that allows customers to "wake" the A9 with the physical trigger pull. In order to use this feature (and as a best practice), we advise that customers first disable the idChamp A9's built-in Scan Tool's "Booted start" feature. To do this, follow the below instructions. 1. Launch the Scan Tool app. 2. Tap on "Settings." 3. Turn off "Booted start."
This article demonstrates how to use the Serial Device Manager (SDM) to send information from Android's built-in NFC reader to the cursor location. 1. Navigate to the Serial Device Manager (SDM). 2. Tap on the options menu button (the three vertical dots button at the top right-hand corner of the SDM view). 3. Select Connect BLE via NFC chip. This brings you to the NFC Connect view (see image below). 4. Place the NFC chip beneath the Android device's NFC sensor. The SDM will use the data on the NFC chip to immediately pair with the scanner (no Bluetooth discovery necessary).…
This article demonstrates how to use iOS's built-in NFC reader (made available to 3rd party applications in iOS 11) with Cloud-In-Hand® Mobile Grid. While the native NFC reader is used in absence of an RFID/NFC reader, such as the idChamp® RS3 Reader, it's important to note that there are some limitations to the native iOS NFC reader; it can only read the NDEF data stored on the NFC tag and it cannot write any data to the NFC tag. For more functionality, such as reading various data stores of the RFID/NFC tag and writing to RFID/NFC tags, we recommend the idChamp® NF4 Reader-Writer…
Cloud-In-Hand Mobile Attendance customers can enable password protection for the Serial Device Manager (SDM) settings. After enabling SDM password protection, user accounts using the Mobile Attendance application for Android will be able to access the Serial Device Manager and add/remove devices but will be unable to view or change global or individual device settings without the SDM password. The screenshots below demonstrate what happens when a user account tries to access the SDM settings. Global Settings 1. The user attempts to access the global settings for the Serial Device Manager…
Navigate to the Session Management page 1. Log into your Cloud-In-Hand admin account. 2. From the main menu (right-hand side), click on attendee report.  This is where you can access session settings, start new sessions, close current sessions, and view previous sessions. Start a new session  To start a new session manually, name the session. Then, click Start new session. Close a current session  To close a current session, click on the Close button (located in the third column next to the session start date). Manage a current session  To view a…
This article demonstrates how to create and set up a basic Cloud-In-Hand account. The screenshots used for this tutorial are specific to creating a Cloud-In-Hand account suited for attendance taking on Android, however, the process is similar for all of the account types. Create an admin account  1. Visit the Cloud-In-Hand sign up page. 2. Fill in your information. 3. Select the type of account you want to make. For the purposes of this tutorial, we selected Attendance. 4. Check Create new group manager account and Upload roster. 5. Select the primary mobile device you will…
This article demonstrates how to take attendance with Cloud-In-Hand Mobile Grid for Android. Our Cloud-In-Hand Solutions platform offers a myriad of options and customizations, but this page covers only the core attendance features. If you haven't already downloaded Cloud-In-Hand Mobile Grid from the Google Play Store, go ahead and that now. If you're viewing this page on a mobile device, click here.  Log into your Cloud-In-Hand account 1. Log into your Cloud-In-Hand user account by navigating to Cloud Account Settings (from the sidebar menu). If you don't already have an…
Cloud-In-Hand® now allows you to edit your databases from Cloud-In-Hand.com! Follow the instructions below to learn how. Note: You must have the "EditSQLiteDatabase" custom feature assigned to your Cloud-In-Hand® account. If you're interested in this feature, contact sales@serialio.com. Log In 1. Log into Cloud-In-Hand® admin account. 2. Click on Edit Entries. Edit Entries 1. Click on an entry field to edit it. For this example, we will edit the First_Name column for John. 2. Click outside of the field that you edited and you'll see that the entry is updated to the new value.…
In this article, we'll highlight one of the many ways you can use Cloud-In-Hand® solutions to help manage your mobile workforce. We'll demonstrate an easy way to manage (adding/updating data) your employee IDs or access cards using an iOS device — like an iPad or iPhone — and an idChamp RS3. This solution involves the increasingly popular technology of RFID access cards, such as HID Prox, iClass, and AWID. These access cards have a diverse range of applications, such as opening doors, unlocking computers, and time clocking (attendance). Cloud-In-Hand® Mobile Attendance and the idChamp…
This article assumes the following: Your databases are up-to-date. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You've already paired with any RFID or barcode readers. You've already associated the attendees with the appropriate NFC tags.   Prepare to Record Attendance 1. From within the Mobile Attendance application, tap on Record Attendance (located on the sidebar menu). 2. Select the database files for the attendance session by tapping on the database icon for each database. Applicable…
This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to login to your Cloud-In-Hand® account and set up Mobile Attendance for Android. Log Into Your Cloud-In-Hand® Mobile Attendance Account Mobile Attendance will ask you to login to your Cloud-In-Hand.com account immediately after launching the application. 1. Enter your username and password. Make sure to log into your user account and not the administrator account. Administrator accounts are intended to manage…
This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the NFC Association feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You've already paired with any RFID or barcode readers…
This series is for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. This article demonstrates how to properly prepare your databases for a new event. 1. Log into your administrator account at https://Cloud-In-Hand.com. 2. Remove any old files that you no longer need. 3. Make sure that your Event Attendee and Session List Databases abide by the following rules: → Colum headers for the Event Attendee Database should be: SignupMenmberID, Attendee Type, Role Type, Badge#, Registration Status, Attended ?, Approval Status, Expiration Date, Sort Last Name, First/Given…
This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the Event Validation feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You've already paired with an RFID or barcode readers. You've already associated the attendees with the appropriate…
This support article demonstrates how to pair your Bluetooth scanner with Mobile Grid for iOS in HID mode, BLE mode, and MFi mode. HID Keyboard Mode Enable HID Support Before pairing your scanner in HID mode, you first need to adjust some settings within Mobile Grid. 2. Scroll down until you see the section labeled "Scanners and Readers." 3. Toggle the slider to the right of "Scanfob®  2006." This will enable HID support for the Scanfob®  2006 and similar models. Pair via iOS Bluetooth Settings 4. When you see your scanner's Bluetooth name, tap on it to pair with it…
Follow these instructions to upload a log for Cloud-In-Hand Mobile Grid for iOS. 1. Navigate to "Application Settings." 2. Tap on "Cloud-in-Hand account." 3. Tap on "Upload log to server." 4. Type in your name, then the password provided to you by a Serialio technician. 5. Tap "Upload."   Need more help? View a screen recording of this process.
This support article will walk you through how to upload a log file to Cloud-In-Hand so that the Serialio engineer team can troubleshoot a bug or problem you are experiencing. If you are unsure of how to re-produce the issue, skip part one and two and go straight to Part Three. Part One: Clear The Log File 3. Scroll down to the very bottom. Tap on Logging. 4. Tap on Delete Log File. Part Two: Re-Produce Your Issue or Bug Try to reproduce the issue you were experiencing with SerialMagic Gears. Part Three: Send the Log File 5. If prompted, type your name for the "Name to…
This support article will demonstrate how to associate tags with attendees with the IEEE attendance profile for Android Cloud-In-Hand Mobile Attendance, in a four-step process. To get started, you will need: 1. At least two Cloud-In-Hand accounts (with a current subscription) 2. A Scanfob 3002i 2D Bluetooth barcode scanner 3. An idChamp RS3-HSE Bluetooth RFID reader 4. A roster file or database of attendees and events Note: This database must contain columns specifying each event and meeting and whether each attendee has access to those events. Setup Your Cloud-In-Hand Account(s) 1.…