Cloud-In-Hand Support

Section 1 – Account Creation and Configuration Create Cloud-In-Hand accounts for your account administrator and any user that will be using Mobile Grid. Contact Serialio to ensure that the correct configuration has been set. Log in to cloud-in-hand.com with the administrator account you created. Click on the "databases" section to the left. From here you will be able to upload your database files. In this example, we will upload one master file and one example order file. Click “Browse” to locate the file on your computer. When the file is selected click “Open”. You can then click “…
This app note walks you through the process of pairing an LLRP based scanner to the Serial Device Manager (SDM) on Android. The SDM is a core component of Serialio's Android applications, including SerialMagic Gears, iScanBrowser, Cloud-In-Hand Mobile Grid, and Cloud-In-Hand Mobile Attendance. For the purposes of this note, we've used Cloud-In-Hand Mobile Grid, but this feature is available on all Serialio Android applications that have the SDM. 1. Launch Cloud-In-Hand Mobile Grid. 2. Navigate to the SDM by tapping on the SDM icon. 3. Once on the SDM view, tap on the vertical more…
NOTE: You can sideload an app from any computer and not lose existing data (e.g. does not need to be performed on the computer your iOS device is synced with) 1. Open iTunes 2. Connect iOS device to computer and view inside iTunes by clicking on the name of the iOS device in the upper right-hand corner. 3. Click on the Apps tab. 4. In Windows Explorer, open the folder containing the .ipa file and double-click the file. 5. In iTunes, the app name will appear in the list. 6. Click the “Install” button. It should now say “Will Install” and the app icon should…
This knowledgebase article is for customers using the idChamp™ A9 UHF scanner with Cloud-In-Hand® Mobile Grid. The latest releases of Mobile Grid for Android include a feature for the idChamp™ A9 that allows customers to "wake" the A9 with the physical trigger pull. In order to use this feature (and as a best practice), we advise that customers first disable the idChamp™ A9's built in Scan Tool's "Booted start" feature. To do this, follow the below instructions. 1. Launch the Scan Tool app. 2. Tap on "Settings." 3. Turn off "Booted start."
Check out this video to see how to do this.   Navigate to the Serial Device Manager (SDM).   Tap on the options menu button (the three vertical dots button at the top right-hand corner of the SDM view). Select Connect BLE via NFC chip. This brings you to the NFC Connect view (see image below). Place the NFC chip beneath the Android device's NFC sensor. The SDM will use the data on the NFC chip to immediately pair with the scanner (no Bluetooth discovery necessary).    
This article demonstrates how to use iOS's build-in NFC reader (made available to 3rd party applications in iOS 11) with Cloud-In-Hand® Mobile Grid.   While the native NFC reader is useful in absence of a RFID/NFC reader, such as the idChamp™ RS3, it's important to note that there are some limitations to the native iOS NFC reader; it can only read the NDEF data stored on the NFC tag and it cannot write any data to the NFC tag. For more functionality, such as reading various data stores of the RFID/NFC tag and writing to RFID/NFC tags, we recommend the idChamp™ RS4. To learn more about…
Cloud-In-Hand Mobile Attendance customers can enable password protection for the Serial Device Manager (SDM) settings. After enabling SDM password protection, user accounts using the Mobile Attendance application for Android will be able to access the Serial Device Manager and add/remove devices but will be unable to view or change global or individual device settings without the SDM password. The screenshots below demonstrate what happens when a user account tries to access the SDM settings. Global Settings 1. The user attempts to access the global settings for the Serial Device Manager…
Navigate to the Session Management page 1. Log into your Cloud-In-Hand admin account. 2. From the main menu (right-hand side), click on attendee report.  This is where you can access session settings, start new sessions, close current sessions, and view previous sessions. Start a new session  To start a new session manually, name the session. Then, click Start new session. Close a current session  To close a current session, click on the Close button (located in the third column next to the session start date). Manage a current session  To view a…
This article demonstrates how to create and setup a basic Cloud-In-Hand account. The screenshots used for this tutorial are specific to creating a Cloud-In-Hand account suited for attendance taking on Android, however, the process is similar for all of the account types. Create an admin account  1. Visit the Cloud-In-Hand sign up page. 2. Fill in your information. 3. Select the type of account you want to make. For the purposes of this tutorial, we selected Attendance. 4. Check Create new group manager account and Upload roster. 5. Select the primary mobile device you will…
This article demonstrates how to take attendance with Cloud-In-Hand Mobile Grid for Android. Our Cloud-In-Hand Solutions platform offers a myriad of options and customizations, but this page covers only the core attendance features.   If you haven't already downloaded Cloud-In-Hand Mobile Grid from the Google Play Store, go ahead and that now. If you're viewing this page on a mobile device, click here.  Log into your Cloud-In-Hand account 1. Log into your Cloud-In-Hand user account by navigating to Cloud Account Settings (from the sidebar menu). If you don't already…
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