Sent here to download our remote support client? Click on the "Download Splashtop SOS" button to download Splashtop SOS for your current operating systems.
*Supported operating systems include Windows 10/8/7, Mac OS X 10.7+, iOS (iPhone, iPad), and Android.
Remote Firmware Flash Instructions
These instructions are for performing a remote firmware flash (or troubleshooting session) on Scanfob brand barcode scanners, including the Scanfob 2006, Scanfob 3002i, Scanfob 4000i/n, and KeyBatch BR2.
What you will need:
- A Windows computer for which you have administrative rights
- Your scanner
- Your scanner's USB cable (plugged into your Windows PC)
- Your scanner's Quick Start Guide
2. If you haven't already, install the drivers for your scanner (click here to download).
3. Download and install Splashtop SOS (the download will start immediately).
4. Launch Splashtop SOS.
5. Give your 9-digit access code to the support representative you are working with.