This support article will walk you through how to submit a log from SerialMagic Professional for Windows. For the purposes of this tutorial, we used SerialMagic Professional version 126.96.36.199 on a Windows 10 computer.
If you are having problems with SerialMagic Professional for Windows, please contact the Serialio support team.
- SerialMagic Professional version number (e.g. "188.8.131.52")
- Windows version (e.g. "Windows 7")
- Order number
- Device/scanner model (e.g. "Scanfob 2006")
- Your use case-scenario (e.g. "data is sent into a spreadsheet")
Clear the Log
Reproduce the Issue
1. Close the "Application Settings" window.
2. Repeat the steps that you made before the issue occurred previously,
3. After reproducing the issue or error, continue on to the "Send the Log" section of this article.